The language Zimbabwe uses
Official dealings in Zimbabwe are conducted in English, so English is the target for this route. A certified translation into English in Sheffield is written from an image you supply, and your document itself stays where it is. The finished pages arrive signed and dated, and they can only ever contain what that image made visible.
The image sets the limit
It is easy to think of a scan as a formality, a way of getting the paper from your hands into someone else's. It is more than that. The image is the whole of what the translator has. A detail that fell outside the frame, dissolved into a shadow or blurred as the phone moved simply does not exist as far as the finished pages are concerned.
That is why the first look at a file is a look at the picture rather than the words. Corners cropped, glare across the middle, a fold running through a line of figures: each of these is raised with you at the start, when a fresh photograph costs you a minute. Raised at the end, the same problem costs a week.
What happens when something is unreadable
Sometimes the paper itself has given up. Ink has faded, a rubber stamp has landed twice, or a number has been rubbed away by years in a wallet. No image will rescue that, and the honest response is to say so on the page: this word could not be read.
Marking a gap feels unsatisfying and is far better than the alternative. Ink a likely word into the English version and you have added a claim your document does not make, signed by someone who is answerable for it. A reader who meets a marked gap knows precisely where they stand, and can decide what to do about that one word.
Cost and timing
The rate is £25 a page and the count is fixed from your images before writing starts. Standard work takes 2–3 business days and express finishes in 24 hours. Neither route can improve a poor picture, which is the one part of the process that sits entirely with you and takes only a few minutes to get right.