Contact Us
Questions about your documents or a country’s requirements? We’re here to help.
The fastest way to reach us is by email. Tell us the document type, the country that issued it, and the country where you'll use it — that's usually all we need to point you in the right direction.
Support hours
Monday to Friday, 9:00–18:00 CET. We aim to respond to every enquiry within one business day.
Before you write
You may find a faster answer on our service pages — each explains the competent authority, typical timelines, and document requirements for that country. Start from the apostille hub and choose your country.
What to include in your message
- The type of document (e.g. birth certificate, diploma, power of attorney).
- The country that issued it.
- The country where you intend to use it.
- Your deadline, if you have one.